A calm, compliant voice on every call to your Bee Cave pharmacy — hours, turnaround, order status, refills — handled the moment the phone rings. Your pharmacists stay on the bench, not the headset.
Alive & Well lives on questions — is it ready, how long, do you take my insurance. Most are routine. Each one pulls a licensed pharmacist or tech off the work that actually needs a license.
She greets every caller instantly, day or night, handles the routine majority on her own, and warm-transfers anything clinical to a pharmacist — with the whole conversation already summarized.
Type like a patient would, or tap a question. Watch how she resolves the routine ones — and how she steps aside the moment it turns clinical.
The safest AI in a pharmacy is one with hard edges. Sage owns the routine front desk and never crosses into the pharmacist's chair.
Every safeguard below is set up, signed, and maintained by Aperture before Sage answers a single real patient call.
A signed Business Associate Agreement at every layer that can touch patient information — telephony, transcription, and the AI itself. Encrypted in transit and at rest.
No order detail leaves Sage's mouth until the caller is verified by name, date of birth, and a third factor. If it doesn't match, she shares nothing and offers a transfer.
A complete, auditable record of what was asked and disclosed — the documentation trail an audit expects, ready whenever you need it.
Sage is scoped to administrative help only. Counseling, dosing, and clinical judgment stay with your licensed pharmacist — per 22 TAC §291.33.
Sage learns your pharmacy from documents and synthetic examples — never from raw recordings of real patient calls. Your patients' words stay theirs.
Any controlled-substance request is handed straight to your staff. No exceptions, by design.
The specifics a pharmacist-in-charge should ask for — and how each one is answered.
Runs on HIPAA-compliant voice infrastructure, configured and operated by Aperture. Optionally connects to your LifeFile pharmacy system for live, real-time order status.
*Starting estimates. Final pricing is set once we see your real call volume — most of the cost simply scales with minutes answered.
No big-bang switch. Sage earns trust one low-risk step at a time.
We map your most common calls and build Sage's knowledge of your services, turnaround times, and policies. Nothing goes live.
Sage starts by catching the calls you'd otherwise miss — evenings and weekends. Every interaction reviewed, zero daytime exposure.
Once you're comfortable, Sage takes the daytime overflow with your team monitoring transfers. You can pause or adjust her at any time.
Because Alive & Well already runs LifeFile, Sage can drop refill requests straight into your LifeFile queue — then, as a later step, read real-time order status and place outbound "your compound is ready" reminders.
We build it, run it, monitor it, and keep it compliant. You never touch a dashboard.
24/7 coverage with monitoring, so a quiet failure never becomes a silent missed patient.
Scoped around real Texas pharmacy rules from day one — not a generic bot bolted on.
A real local partner you can call — not a faceless support queue three time zones away.
A 15-minute call to look at your real call volume, then a two-week scoping pilot. No commitment, no disruption to the pharmacy.
Book a 15-min call →